Feb 28, 2024, 11:00 AM
Gabriel Bover highlights the achievements of 2023, such as Hipotels' commitment to the continuous improvement of their product, and discusses the challenge of digitalizing operational processes within hospitality to offer excellent service and the importance of specialized training to retain and attract talent. He also analyzes the trends and challenges the hotel industry will face in 2024.
Feb 26, 2024, 11:00 AM
Digitalization unites customer experience and operational efficiency in the hotel industry, enabling exceptional personalization and optimized management. Discover the strategic vision of Port Aventura World and Hotelatelier to improve customer satisfaction through operations. Integrating customer feedback into hotel operations is key to continuous improvement, and an organizational culture focused on quality is essential for positive results.
Feb 23, 2024, 10:30 AM
In the interview at Fitur, Sebastià Català, CEO of BLUESEA Hotels, discusses the challenges and successes of 2023, including the transition to sustainable practices, combating talent shortages, and seeking a balance between quality and profitability. He also highlights the implementation of EISI HOTEL as a positive change towards greater operational efficiency.
Feb 19, 2024, 9:00 AM
The recent edition of Fitur 2024 has revealed a series of trends that will define the direction of the sector in the coming years. With a focus on innovation, sustainability, and digitalization, these trends not only anticipate changes in how we operate and experience travel but also suggest an evolution towards more responsible and technologically advanced tourism.
Feb 19, 2024, 8:30 AM
Mateo Ramón, CIO of Grupo Piñero, highlights in the interview the achievements of 2023, such as the transition to the cloud and the adoption of a data culture within the organization, which have improved operational efficiency and customer experience. He also emphasizes the successful implementation of artificial intelligence projects to optimize processes and predict demand, underscoring Grupo Piñero's commitment to technological innovation and continuous improvement in tourism services.
Feb 15, 2024, 10:00 AM
Gustavo Cueva shares in this interview how the hotel chain Palladium Hotel Group has focused on stabilizing and innovating through data analysis and machine learning. He highlights the importance of data quality and personalized customer experiences. Additionally, he delves into his future vision, which includes enriching the customer experience at Palladium.
Feb 13, 2024, 9:00 AM
An interview in which Edurne Vázquez, COO of Hotelatelier, explores the achievements, challenges, and strategies that have shaped the company's direction in 2023, a period defined by intensity and rewarding results in the tourism sector. She shares a proactive and adaptive vision in the face of a constantly evolving sector, setting a precedent in the pursuit of excellence, innovation, and social responsibility in the hotel industry.
Feb 9, 2024, 11:00 AM
Lorena Moreno, President of ASEGO, shares how digitalization is transforming the housekeeping area, highlighting the significant advances achieved through the adoption of digital tools, from operational efficiency to improved interdepartmental communication. She reveals how these innovations not only optimize processes but also enrich the customer experience and pave the way towards a more sustainable and efficient future in hotel management.
Feb 7, 2024, 9:00 AM
Inmaculada Martínez highlights Ilunion Hotels' position as a pioneer in the hotel industry, committed to excellence, innovation, and inclusion. It is a clear example of how tourism companies can and should evolve to meet current needs while maintaining a commitment to social responsibility and accessibility.
Feb 5, 2024, 8:00 AM
Joaquim Clos, General Director of Derby Hotels Collection, highlighted 2023 as a record year for the chain, driven by digital transformation and projects resumed post-pandemic. The adoption of emerging technologies and the migration of systems to the cloud have significantly improved operations and customer experience. Additionally, he focused on the renovation of the Hotel Caesar in London, emphasizing optimism for 2024.
Feb 1, 2024, 11:00 AM
Joan Barceló, CIO of W2M, shares his vision on the achievements of 2023 and how the organization is preparing for future challenges. Highlighting the company's consolidation and the integration of new technologies, Barceló emphasizes the importance of adapting IT systems to effectively support business growth and sensibly address emerging technological trends shaping the tourism industry.
Jan 30, 2024, 11:48 AM
Gabriel Morell shares his strategic vision and Senator Hotels & Resorts' commitment to innovation and service excellence in a context of transformation and recovery in the tourism sector. He reflects on what 2023 has meant in terms of consolidation and adaptation efforts that characterized Senator Hotels & Resorts and the key points that will mark 2024.
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