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Mar 15, 2025, 11:00 AM
In the era of digital transformation, technological tools not only optimize internal processes but also act as catalysts for enhancing the guest experience through continuous improvement. At EISI SOFT, with its EISI HOTEL platform, we have seen how the adoption of digital technologies in hotel operations generates analytical data that allows businesses to anticipate needs, exceed expectations, and create memorable experiences.
Implementing digital tools in hotels goes beyond operational efficiency. Real-time data collection and analysis open new possibilities to detect patterns, optimize processes, and personalize services. Every interaction and automated process generates valuable information that, when properly analyzed, turns into strategies to enhance the guest experience.
Throughout 2024, data collected via EISI HOTEL across various establishments has revealed some interesting trends:
Growth in digital management: The volume of interdepartmental and intradepartmental communications increased by 16% compared to the previous year, reaching over 2 million processed requests. This demonstrates that digitalization is solidifying as a fundamental pillar for optimizing internal processes and improving communication between departments.
Improved operational efficiency: Despite an increase in operational activity, the work order ratio per room decreased by 7%. This indicates that hotels, thanks to automation and better planning, can anticipate issues and reduce resolution times. Recurrent requests, such as preventive maintenance and room improvements, help identify critical areas and adjust strategies to deliver an outstanding guest experience.
In 2024, digitalization projects were implemented in 671 hotels, impacting over 148,000 rooms and revolutionizing internal operations. Geographically, the impact of these projects has been distributed as follows:
42% of the projects were carried out nationally, benefiting over 67,000 rooms through more efficient and automated processes.
The Balearic Islands and Catalonia have led digital transformation, concentrating 35% of global projects and optimizing operations in more than 38,000 rooms. These regions have prioritized digitalization as a strategic pillar for improving hotel management.
The Valencian Community has shown significant growth, with the digitalization of 7,700 new rooms. This progress has not only enhanced operational efficiency but has also facilitated compliance with key regulations, ensuring a better guest experience.
Geographic distribution of room digitalization in 2024.
Optimization in housekeeping and maintenance: More than half of the projects focused on these areas, benefiting over 2,000 employees and efficiently managing more than 30,000 rooms. Digital workload management, particularly in regions like the Balearic Islands and the Canary Islands, has facilitated compliance with new labor regulations and improved task assignment.
Regulatory compliance: Digitalization in legionella control, HACCP protocols, and pool monitoring has impacted 110,000 rooms, ensuring high standards of quality and guest safety. Additionally, 44,000 rooms have digitalized their HACCP records, streamlining monitoring processes for more than 4,000 employees in key areas such as bars, restaurants, and kitchens.
Commitment to sustainability: Projects focused on reducing environmental impact and improving energy efficiency grew by 119%, while centralized operations reduced resolution times by 89%, generating an average annual savings of €6,700 per establishment. These figures highlight that sustainability is not just an environmental commitment but also an opportunity to optimize resources and enhance the guest experience.
Nature of the projects undertaken by EISI HOTEL in 2024.
Looking ahead to 2025, the trend points towards even greater integration of business intelligence and automation in hotel operations. Access to real-time data and actionable visual reports will be essential for:
Strategic decision-making: Instant data interpretation will enable hoteliers to adjust processes and anticipate customer needs, transforming each experience into an opportunity to exceed expectations.
Comprehensive back-office automation: Reducing reliance on manual processes by integrating multiple data sources will enhance operational efficiency. Digitalization of external compliance, including hygiene audits and regulatory standards, will be crucial for minimizing risks and ensuring service quality.
Housekeeping optimization: New workload regulations will drive the adoption of specialized technologies, improving not only task management efficiency but also staff well-being and, consequently, the guest experience.
The hospitality sector is at a turning point where digitalization translates into data that, when analyzed, creates opportunities to offer exceptional guest experiences. At EISI SOFT, through EISI HOTEL, we are leading this transformation, helping establishments turn every interaction into an opportunity to improve, anticipate needs, and elevate service standards.
Don’t miss our Fitur conference on key trends in operational management and guest experience:
Are you ready to be next? Learn more about how we can help you digitalize your establishment by scheduling a short meeting with our sales team.