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Apr 7, 2025, 5:00 PM
Iberostar Hotels & Resorts has taken a step forward in the digitalization of its operations with the implementation of EISI HOTEL in more than 30 hotels in Spain and Portugal, as stated by Gerard Pasan, CIO Office Director of Iberostar Group, in the interview we conducted as part of the International Fitur Fair. From EISI SOFT, we are proud to accompany Iberostar in this process, offering a tool that optimizes preventive maintenance management, improving the efficiency and sustainability of their operations.
Gerard Pasan highlighted the benefits of this implementation, emphasizing how digitalization has enabled the centralization of information and improved communication between teams. "With EISI HOTEL, we have managed to reduce response times and increase operational efficiency," explained Gerard Pasan, noting that the platform has been key in the transformation of the maintenance area in Iberostar hotels.
José Carrillo, Co-Founder & Chief Strategy Officer of EISI SOFT, Gerard Pasan, CIO Office Director of Iberostar Group, and Xavier López, Co-Founder & CEO of EISI SOFT, at Fitur.
The project has been a complete success. In 2024, it was possible to reach all hotels in Spain and Portugal, achieving 100% coverage in preventive maintenance. This has represented a significant change in an area that traditionally had not been fully digitized. "One of the main challenges was convincing the maintenance teams of the importance of having a corporate platform that allows them to organize their tasks, receive automatic alerts, and access a data history to better plan their work," he added.
The implementation of EISI HOTEL has not only optimized incident resolution but also allowed Iberostar to reduce paper usage, thus supporting its approach to reduce waste and eliminate landfill waste. The digitalization of processes contributes to a more waste-free operation, aligned with the company's circular economy goals. "Previously, many processes were carried out with walkie-talkies and paper, which made task planning and follow-up difficult. Now, with EISI HOTEL, employees have all the information accessible in a single tool, enabling them to work more efficiently," said Gerard Pasan.
One of the main benefits that EISI HOTEL will bring is the ability to analyze real-time data to make decisions based on accurate information. This facilitates the planning of preventive maintenance and allows the anticipation of potential issues before they affect the hotel's operations, according to Pasan's statements, adding that the impact on time savings has been key to the project's implementation.
From EISI SOFT, we have worked closely with the Iberostar team to ensure a smooth implementation tailored to their needs. In the words of Xavier López, Co-Founder & CEO of EISI SOFT, "the flexibility and adaptability of EISI HOTEL have been key for its integration into Iberostar's daily operations to be natural and effective."
With this collaboration, we reaffirm our commitment to the digitalization of the hotel sector, driving operational excellence and technological innovation. EISI HOTEL continues to consolidate itself as a key solution for hotels looking for efficiency, sustainability, and optimized management of their operations.
Watch the interview we conducted with Gerard Pasan at Fitur:
Ready to take the leap? Learn more about how we can help you digitize your establishment by scheduling a brief meeting with our commercial team.