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Sep 17, 2025, 10:00 AM
The Portuguese group trusts EISI SOFT's technology to increase operational efficiency, improve traceability of its key processes, and enhance the experience for both guests and teams.
As part of its technological innovation strategy, Altis Hotels has implemented the EISI HOTEL platform in its 6 establishments, becoming the first hotel group in Portugal to adopt this solution.
This milestone represents a significant step in the expansion of EISI HOTEL in the Portuguese market and reinforces Altis's commitment to leading the digital transformation of hotel operations management.
The project focused on the digitization and optimization of the Front Desk, Housekeeping, and Maintenance departments, which are fundamental to ensuring efficient, coordinated, and high-quality operations at each group property.
José Carrillo, Chief Strategy Officer & Co-Founder at EISI SOFT; Paquita Álvarez, Chief Commercial Officer at EISI SOFT; Diogo Fonseca e Silva, Director of Operations at Altis Hotels, y Eduardo Carvalho, Director of Technical Services at Altis Hotels.
The implementation of EISI HOTEL has enabled Altis to digitally transform all its cleaning and maintenance operations, centralizing planning, interdepartmental communication, and task tracking in a single platform.
Front Desk
The front desk team has seen significant benefits, particularly in coordination with the housekeeping and maintenance departments. Thanks to real-time traceability of room status and centralized communication, they can now assign rooms more efficiently, anticipate blockages, and respond faster to guest needs.
This has led to a reduction in check-in waiting times, better incident management during stays, and a smoother daily operation for the entire front office team.
Housekeeping
Room assignment has been digitized and automated, enabling a more balanced workload distribution among the team and optimizing cleaning times. Room status changes are updated in real time, ensuring a precise and shared view across the team.
Additionally, the management of extra tasks and notes has been integrated, facilitating the recording and consultation of specific actions according to each shift or guest's needs.
Maintenance
Maintenance management has undergone a complete transformation with the digitization of both corrective and preventive processes. Work order creation, planning, and tracking are now carried out in a structured and centralized manner, offering a clear view of the status of each task, its deadlines, and resolution levels.
The technical team can also record and document actions in real time from anywhere in the hotel, ensuring complete traceability and faster, more efficient response to any operational need.
“In just a few months, EISI HOTEL has made a difference: operational results have been clear and measurable from the start.” — says Diogo Fonseca e Silva, Chief Operating Officer at Altis Hotels.
One of the main benefits provided by EISI HOTEL has been the improvement of the internal experience for operational teams. Using mobile devices, teams can manage tasks from anywhere in the hotel, with immediate access to necessary information and without relying on manual or disorganized processes.
This has led to:
- Greater agility in daily tasks.
- Reduction of errors and duplications.
- Better coordination between departments.
- More time to focus on the guest.
The platform offers Altis a global view of operations through customized dashboards and real-time indicators, allowing:
- Analysis of workload per employee and per day.
- Identification of recurring incidents.
- Measurement of resolution times.
- Evaluation of compliance with cleaning and maintenance standards.
In addition, thanks to the integration between EISI HOTEL and Host's PMS, it is possible to consolidate operational information and maintain a continuous data flow between systems. This interoperability enables more connected, accurate, and real-time information-based management.
In the words of Diogo Fonseca e Silva, Chief Operating Officer at Altis Hotels: “With EISI HOTEL we are able to detect and resolve incidents faster, significantly improving service quality.”
The implementation of EISI HOTEL at Altis Hotels marks the beginning of a strategic partnership focused on modernizing operational processes. With close support from EISI SOFT's consulting team, the process was agile, participative, and adapted to the reality of each property.
This project reinforces Altis's commitment to an innovative management model based on standardization, traceability, real-time communication, and smart use of technology to improve critical hotel operations.
With this alliance, Altis positions itself as a pioneer group in adopting operational digitization solutions in Portugal, strengthening its innovative vision and commitment to excellence as the foundation for delivering high-quality guest experiences.
Ready to take the leap? Learn more about how we can help you digitize your property by scheduling a brief meeting with our sales team.